FAQ
Q1: Are you a manufacturer or a trading company?
A1: We are professional manufacturer.
Q2: What are you main products?
A2 : Prism,Prism Glasses ,Tribrach, Prism Pole,GPS Pole,Tripod,Leveling Staff and so on.
Q3:Whats your payment method ?
A3:We accept T/T in advance,L/C at sight,Western Union,Paypal ,Secure Payment(Alibaba) and Credit Card.For L/C payment ,somecountries and some models are not available. For PayPal payment,you need to pay additional charge by Ebay company about 4% of thetotal Amount.
Q4:How can you guarantee the safety of my funds?
A4:Trust is a always problem for international trade,we believe good business credit and reputation is the most important for businessman.We recommend Trade Assurance service by Alibaba Group.We wont get the fund unless you get the product and confirm the payment.
Our Service
Our warranty policy:
1.For GNSS/RTK products we offer one year and half a year warranty.
2.For optical instruments (total station, theodolite, Level), we offer 1 years warranty. For accessories we offer 6 months warranty.
3.Product in warranty please sends us photos to show the problem. And then will decide to send you parts or you send the instrument back to us to repair, We are responsible for the double-run freight and other cost,
Please make sure to contact us first instead of sending the damaged parts directly to us. Sometime, our service people can repair your product local.
4.For problem out of the warranty period or warranty liability,we will judge the problem and quoted for you.You need to pay
double-run freight and the maintenance cost.
5.For all instrument we provide life-long technical support.Remark:Improper use of the instrument and man made damage of the instrument is notcovered in warranty liability.
